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Also, at the time, that user did not have MFA turned on. In the instances that this occurs the effected user is not new to MFA but has been running it for at least months. The problem appears to randomly affect users (I’ve had it affect myself once too), and the only solution appears to one of (or a combination of) the options in the OP. Out of 140 staff the problem seems to occur once every 2-3 weeks on average. |
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Additional resources |
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This is now the 2nd machine that presents the same issue. I have a valid MS 365 subscription that includes 5 device licenses. On the main machine where I have been using the suite, now my account is deactivated and if I try to authenticate, it looks like it works but then get the "Fix", "Authenticate", "Activate" or "Resolve" buttons, all of which do nothing. I checked my MS account info page, subscription is fine. I had this exact issue on another machine, that after 2.5 hours on the phone with MS support (via Zoom), the solution was to uninstall MS Office 365 and reinstall it. |
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Microsoft Office 365 Endless Authentication Loop Issue |
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Today was the first time in about 2 months that I had the issue.I wonder if the compuer cached a new logon token or something that the old Outlook profile could use.In each case the fix has either been one of the above items or a combination of them.I then approve the login with my authenticator app.Outlook must be online or connected to complete this action.Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.So figuring that was the same issue here, I did the same thing. |
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When we opened the old, existing profile it didn’t ask for ANY authentication, it just started working. Modifying the Outlook profile by using the "Profiles" registry path is not supported and may cause your Outlook profile to be in an unsupported state. [Fix Outlook and Office365 Sync Issues](https://ashok.websitedemourl.com/read-blog/10655_the-heart-of-the-internet.html) Serious problems might occur if you modify the registry incorrectly. Before you access it, back up the registry for restoration in case problems occur. We are looking at using conditional access policies where a user with a Domain joined PC is not prompted for MFA. |
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Outlook stuck in an MFA loop |
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The [clear Outlook credentials manager](https://demo.safecircle.family/read-blog/27271_office365-outlook-13-mailbox-stuck-at-quot-updating-this-folder-quot-software-am.html) user had Office 2015 and Office 2016 credentials and Teams credentials that we deleted. We checked with Word that the account was connected–it was and the we opened Outlook and it immediately connected. We too have been seeing this more and more, all W10 on O365, although we use Okta as our MFA. Have looked all over and people have all sorts of possible solutions, but nothing we found to resolve the issue and get a new issue daily and just keep going through until it eventually works. I’ve seen this happen when the time and or date is wrong on the machine. It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it. |
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Outlook 365 Password Prompt Issue on Windows Desktop |
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So not doing anything at all even seems to work. Which to me sounds [expert Outlook tips by FixTechGuide](https://network.musicdiffusion.com/read-blog/66581_how-to-fix-outlook-syncing-issues.html) like the issue is service side, not client side. Problem doesn’t just happen on PC’s connected to the internal network, but can happen when a laptop is remote and connected via external wifi or mobile hotspot. |
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